Meet Our New Team Member: Kenny Langford
Kenny Langford has joined Terry’s A/C and Heating and is using his technical expertise to help keep home- and business-owners comfortable in the heat of summer and chill of winter. As an A/C and heating technician and apprentice, he will be part of the Terry’s family team to deliver expert advice and a quality customer experience in West Houston. Read more about our staff and our history.
What is your background and experience?
I was previously in the U.S. Navy where I worked on engine hydraulics in AC&R (Air Conditioning and Refrigeration). My most recent position was as a service technician repairing and maintaining ATVs and motorcycles for an outdoor motorsports dealership in Houston.
What was the most surprising thing you’ve experienced so far?
What surprised me the most is that doing this job well doesn’t just require technical ability. That certainly helps, but it isn’t the only thing. In some settings I’ve been in, the customer tends to get lost in the shuffle of the mechanics of fixing the problem at hand. To really make a difference, you have to provide a high level of customer service and help customers understand more about the HVAC equipment they have. This involves explaining to customers how refrigeration works, why their unit may not be cooling properly, and give them options for how we can fix it or make it more energy efficient. We also share with them how maintenance can help avoid breakdowns in many cases. It has been great to be able to take the time to focus on interacting with customers and making their customer experience positive and memorable.
What do you like most about the job?
I like working with my hands and figuring things out. I really enjoy that I can use my interest in science – including electricity, the principles of physics, and energy transfer for example. Every day is a new adventure.
What do you like to do in your spare time?
I own a motorcycle and I enjoy tinkering with motorcycles and offroading equipment. I’m also fond of adventure travel rather than collecting things for a hobby. I’ve been backpacking in the mountains of New York, Montana, and climbed the highest point in Texas, Guadalupe Peak, in West Texas.